My check is stuck at “reading your site”
Usually robots.txt, login walls, or redirect loops. Confirm the URL is a live public page Heft can crawl.
Help centre
How can we help?
Answers to account, billing and troubleshooting questions. If something’s gone wrong, start here.
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Troubleshooting
Why did my visibility score drop overnight?
AI answers are non-deterministic. A daily re-check can move mention, cite, or recommend even when your site didn’t change.
One engine shows no results
Entry runs ChatGPT only. Pro adds Perplexity; Enterprise adds Gemini. Missing engines usually mean the plan doesn’t include them yet.
Changing your plan mid-cycle
Upgrades apply promptly; prompt and audience limits follow the new plan. Billing details live in workspace settings.
Deleting a workspace and its stored answers
Removing a workspace deletes brand checks and exports from the product. Invoice history may be retained for billing records.
Transferring workspace ownership
For when the person who set Heft up leaves the company — an owner can reassign the org from team settings.
System status
Live engine availability. If a check is running slowly, this is the first place to look.
- ChatGPTOperational
- ClaudeOperational
- Google geminiOperational
- PerplexityOperational
- DeepseekOperational
- AI overviewsOperational
Looking for how something works?
The help centre covers things that go wrong. If you want to understand how a feature works in the first place, the docs are the better place to start.
Read the docsStill building your first check? The getting started guide walks through it in five minutes.
Didn’t find it?
We’re small enough that a real person reads every message. Usually back within a working day (Monday–Friday · 9am–5pm CT).
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